FAQ

Can I order a custom size or finish?

Yes. Selected EastWestGlow designs can be customised, including dimensions, finishes and certain electrical specifications.

If you have a specific requirement, please contact us before ordering and we will be happy to discuss your project.

Can I order a larger or smaller version of a design?

Many of our lighting designs can be adapted to suit different spaces. Please contact us with your required dimensions and we can advise on the available options.

Do you offer lighting for interior design projects?

Yes. We welcome enquiries from interior designers, architects, hospitality businesses and customers working on larger projects.

For project or bespoke enquiries, please contact us with your requirements and we will be happy to help.

Materials & Design

What materials are your lights made from?

Our collection includes materials such as brass, glass and natural alabaster, depending on the design.

Because some materials are naturally varied, individual pieces may have subtle differences in colour, texture and character. We consider these natural variations part of their beauty.

Are your lights suitable for modern and traditional interiors?

Yes. Our collection is designed around timeless forms and materials that can work across a range of interior styles, from contemporary and minimalist spaces to more traditional and eclectic interiors.

Lighting & Installation

Which bulbs do your lights use?

Bulb type and electrical specifications vary by product. Please refer to the individual product page for the exact requirements.

If you are unsure which bulb or specification is suitable for your space, please contact us before ordering.

Can your lights be dimmed?

Dimming compatibility depends on the specific light, bulb and electrical setup. Please check the product specifications or contact us before purchasing if dimming is important for your project.

Are the lights ready to install?

Installation requirements vary by product. Electrical installation should always be carried out by a suitably qualified professional.

Shipping

Where do you ship?

We ship internationally. Available shipping options and costs are shown during checkout.

How long does delivery take?

Delivery times vary depending on the product, whether it is made to order or customised, and the destination.

Please check the individual product listing for the most accurate estimated processing and delivery information.

Will I receive tracking information?

Where tracking is available, tracking details will be provided once your order has been dispatched.

Returns

Can I return my order?

Our standard return policy applies to eligible items. Please review our Returns Policy before purchasing.

Custom-made or personalised items may have different return conditions.

If you are unsure whether your order is eligible for return, please contact us before placing your order.

Need Help?

If you cannot find the answer you're looking for, we're happy to help.

Contact EastWestGlow

Whether you have a question about a product, need help choosing the right light, or are planning a larger interior project, please get in touch.

We'd be delighted to hear from you.